Microsoft Corporation (NASDAQ:MSFT)’s Skype is what most of us use to communicate in the business environment. Yet still to this day Skype is far from the perfect tool. To quote TechCrunch, using Skype has inspired a running joke: “Skype’s it to you — So, you’ll get it tomorrow?” The Skype Technologies S.A. Company that provides the software was purchased by Microsoft in 2011. Skype is considered as the fastest growing service for internet communication, but for users, it’s not the fastest tool.
Skype is so prominent in our daily lives that it has become a verb. We no longer say I call you for long distance communication, we say, I’ll skype you. Considering though how much we all complain about lost connections, it’s a mystery as to why we still use it. Some use it for communication with friends and family who live long distance. Others use Skype for corporate communication, within the office, or between partners.
Lost connection is lost money
For individuals if skype is not working properly, video connection is frozen or lost; you can get to talk to people in your life later. But for businesses, when Skype is not working properly, the loss can be big. Lost communications translate into a loss of money. For instance, when Skype messages cannot sync into all devices, a mess is created. If an important message, link or file received earlier at the office is no longer found when you go home, on business abroad, etc., that could mean lost time and lost money.
Group chat is a hassle
How many of you have been invited to a group chat or skype call in your company or to work on a project, and have been denied entry? How many of you were suddenly shut out from the video call, and needed the remaining hour of the meeting to get back in? Again if this happens in a personal communication, you can get in touch with them later. In business, if you are cut off from a meeting, you lose important information. Companies are no longer within walls. Businesses have for a long time become virtual, and tools such as Skype should work perfectly to ensure a perfect connection.
As Microsoft Corporation (NASDAQ:MSFT) has now confirmed, it will rebrand its Lync tool to Skype for Business. Will this solve the problem for Skype business users? Will the genial engineers at Microsoft create a better business communication tool altogether? We cannot help but wait and see, until the tool is available.