Vodafone Group Plc (ADR) (NASDAQ:VOD) is facing investigation by Ofcom as a result of complaints from clients.
The United Kingdom’s telecommunications regulator has also been on a mission to analyze other mobile operators in Britain. The probe took a look at the billing methods used by the mobile operators to charge their clients. In one of the emails focusing on the matter, Vodafone claimed that they are usually not happy when their subscribers have problems with their services. It also quoted that it is in their interest to solve the problems effectively as soon as they appear.
Further details provided by the email added that Vodafone’s customer service is always focused on providing good help to the customers at all times though they are still working on improvements. According to the company’s spokesman Simon Gordon, Vodafone has been working on refining its network including its billing systems and training the employees.
Ofcom also reported that it has been probing EE Ltd. over the handling of complaints. In October 2014, Ofcomfined EE Ltd.250,000 pounds ($386,000) after the investigations found the company guilty of mishandling the complaints.
Following the release of the news about the investigations, Vodafone’s ex-dividends and shares dropped by 3% to settle at 236.80 in the London stock listing. The overall market value of the mobile service provider dropped to 62.8 billion pounds.
Vodafone Group Plc (ADR) (NASDAQ:VOD) is based in Newbury, England and is one of the biggest mobile service providers in the United Kingdom. It is currently ranked as the second largest mobile phone company in the UK. The company was founded in 1982, and Jeroen Hoencamp is the current CEO manning its helm.
Ofcom is a UK communications regulator that regulates postal services, wireless airwaves, fixed line telecommunications, mobiles, and TV and radio segments. It is an important force in the UK to maintain corporate responsibility. It makes sure that the subject firms do not exploit clients in an unfair manner while at the same time maintaining high-quality standards.