United Healthcare Vision (UHV) plans have received the highest ranking in customer satisfaction among the vision carriers in the country. The J.D. Power 2017 Vision Plan Satisfaction Report has given UHV the topmost ranking among all the plans. It is the fourth time in the last five years that UHV has managed to earn the first ranking among all the vision plans.
This year’s satisfaction report was prepared after evaluating responses from over 1,300 vision plan participants across the nation. The evaluation was based on several factors that measured customer satisfaction on the parameters of cost, coverage, communication, reimbursement, and customer service. The cumulative score of United Healthcare Vision topped the list of analyzed plans.
According to the Chief Executive Officer of United Healthcare Specialty Benefits, Tom Wiffler, the local-market focus and national resources together contribute in the company’s task of meeting the eye-health needs of over 19 million Americans across the country. Wiffler further said that they are grateful for this recognition that has directly come from the people the company is serving.
UHV is known for coming out with latest updates for its consumers and many of them have benefited after the company invested in mobile technology. One such investment provided the plan participants the ability to obtain an identification card and look out for the health care providers closely located to them on mobile devices.
United HealthCare Vision Innovative Programs
The company committed to providing help to people nationwide live better and healthier lives by contributing in the simplification of their health care experiences has always believed on innovations and continues to develop innovative programs that support the holistic approach to health benefits and harness the power of data and value from it.
For instance, the Bridge2Health program from UHV ensures that the eligible employers in America can integrate the medical benefits with the company’s ancillary plans including vision, dental, critical illness and disability thereby influencing better health outcomes, improvement in productivity and lowering of the costs.